Rich 198 values the privacy of every Malaysian player. This document clearly explains how we collect, use, store, and protect your personal information when you use our platform.
We invest in the best technologies and procedures to ensure every Malaysian player's personal information remains protected and is never misused.
Under Rich 198's Privacy Policy and Malaysia's PDPA, you have the following rights regarding your personal data that we hold.
Rich 198's Commitment: We are in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Your personal information is collected on the basis of explicit consent, used solely for the stated purposes, and will never be sold to any third party.
When you register a Rich 198 account, make a deposit, contact our support team, or use any feature on our platform, you may provide us with the following information directly:
Each time you browse the Rich 198 platform, our system automatically records the following technical information for security and service optimisation purposes:
| Data Type | Purpose of Collection |
|---|---|
| IP address & approximate location | Geolocation verification, fraud prevention |
| Device type & operating system | Platform display optimisation |
| Web browser & version | Technical compatibility |
| Session activity logs | Account security, internal audits |
| Cookie & session data | Login verification, user preferences |
| Game & betting history | Regulatory compliance, customer support |
In certain cases, Rich 198 may receive information about you from the following sources for identity verification and fraud prevention purposes:
Rich 198 uses your personal information only for legitimate, stated purposes. Below is the full list of data uses we carry out:
Marketing Note: Rich 198 only sends promotional communications to players who have given explicit consent. You may unsubscribe at any time via the "unsubscribe" link in any email or by contacting our support team.
Rich 198 does not sell, rent, or disclose your personal information to third parties for commercial marketing purposes. However, data sharing may occur in the following limited situations:
We share necessary data with third-party service providers who assist in operating our platform, provided they are bound by strict confidentiality agreements:
Rich 198 may disclose your personal information to the relevant authorities when required to do so under Malaysian law, including for criminal investigations, AML compliance, or valid court orders.
Our Guarantee: In all data-sharing scenarios above, Rich 198 ensures that only the minimum necessary information is shared, and all receiving parties are bound by confidentiality obligations equivalent to our data protection standards.
Cookies are small text files stored on your device when you browse the rich 198 platform. They allow our platform to remember your preferences, maintain your login session and deliver a better gaming experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session Cookies | Maintaining login state during active sessions | Expires when the browser is closed |
| Preference Cookies | Saving language and display preferences | 12 months |
| Security Cookies | Preventing CSRF and session attacks | Session only |
| Analytics Cookies | Understanding platform usage patterns | 6 months |
You can control and manage cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the Rich 198 platform, including your ability to stay logged in and access games.
Rich 198 implements multiple layers of technical and organisational security to protect Malaysian players' personal information from unauthorised access, loss, destruction, or accidental disclosure:
Shared Responsibility: While we do our best to protect your data, account security also depends on your own actions. Please use a strong password, enable 2FA, and never share your login credentials with anyone.
Rich 198 retains players' personal information for as long as necessary to fulfil the purpose of collection or as required by Malaysian law:
| Data Category | Retention Period |
|---|---|
| Active account information | Throughout active account + 5 years |
| Financial transaction records | 7 years (AML & tax requirements) |
| KYC Documents | 5 years after account closure |
| Support communication logs | 3 years |
| Session & technical log data | 12 months |
| Analytical cookies data | 6 months |
When data is no longer needed or upon receipt of a valid deletion request, Rich 198 will delete or anonymise the relevant data within 30 business days. Please note that certain data, such as financial transaction records, must be retained for periods prescribed by Malaysian law and cannot be deleted earlier.
In the context of rich 198's global platform operations, some of your personal data may be processed or stored on servers located outside Malaysia. Where cross-border data transfers occur, rich 198 ensures:
Although data may be processed across multiple locations, the same high standard of protection applies wherever rich 198 data is processed, consistent with our commitment to Malaysian player privacy.
The Rich 198 platform is strictly prohibited for individuals under the age of 18. We do not knowingly collect personal information from minors. Should we discover that personal data belonging to someone under 18 has been collected inadvertently, we will take the following steps immediately:
If you believe that someone under the age of 18 has registered an account on rich 198, please contact us immediately at support@rich198.com.
Rich 198 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any material amendments will be communicated to you via:
The "Last Updated" date at the top of this page will always reflect the latest version of the Privacy Policy. Continued use of the Rich 198 platform after notification of changes constitutes acceptance of the amended privacy terms.
For any enquiries, requests, or complaints regarding Rich 198's Privacy Policy or the processing of your personal data, please contact us through the following channels:
| Channel | Details | Response Time |
|---|---|---|
| Privacy Email | Support@rich198.com | Within 72 business hours |
| Live Chat Platform | Available on the rich 198 platform | Under 3 minutes |
| View in platform | Under 5 minutes |
For official requests relating to data access, correction, or deletion, please send an email with the subject line "Privacy Data Request – [Your Account Number]" and include a copy of your MyKad for identity verification purposes. We will process your request within 30 business days as required under Malaysia's PDPA.